Subscription Not Updated
Troubleshoot cases where your subscription page still shows an old plan, old expiry, or old staff/device limits.
Step-by-step guide
- 1
Refresh subscription details
Open Settings > Subscriptions or the relevant subscription section and refresh the page. If you are using the app, close and reopen it before checking again.
- 2
Confirm the active business
If you manage multiple businesses, make sure you are viewing the correct business profile. Plan details may be tied to the business or account shown in the app.
- 3
Review billing activity
If billing activity is available, check whether the latest payment or plan change appears there. Keep any receipt or reference number available.
- 4
Check staff or device limits again
Some limit changes may require refreshing the app or reloading settings screens. Check the relevant staff or device screen after refreshing.
- 5
Contact support if details stay wrong
Share your registered account, business name, plan selected, payment reference if any, and screenshot of the subscription screen.
Pro Tips
- Do not change plans repeatedly while one update is being checked.
- Use one account consistently for subscription management.
- Keep billing screenshots until the issue is resolved.
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