Troubleshooting4 min read

Stock Mismatch

Find why app stock does not match physical stock and decide whether to correct entries or adjust stock.

Step-by-step guide

  1. 1

    Confirm the item and unit

    Check that you are reviewing the correct item, variant, and unit. Similar names or unit conversions can make stock appear incorrect.

  2. 2

    Review sales and purchases

    Open recent sales, purchases, returns, and purchase returns for that item. Missing or duplicate entries are common reasons for stock differences.

  3. 3

    Check stock reports

    Use Stock Summary or Stock Details reports to review item movement over the selected date range. Make sure filters are not hiding entries.

  4. 4

    Correct source entries when possible

    If a sale or purchase quantity was entered incorrectly, correct the source entry if editing is available. This keeps reports cleaner than making unrelated adjustments.

  5. 5

    Use stock adjustment carefully

    If the source is unknown, use stock adjustment if available and add a clear reason. Contact support if stock still does not update as expected.

Pro Tips

  • Do a physical count before correcting high-value stock.
  • Avoid using stock adjustment to record normal purchases or sales.
  • Use consistent item names and units to reduce confusion.

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