PDF Not Downloading
Use these steps when an invoice, report, ledger, or statement PDF does not download or open.
Step-by-step guide
- 1
Check pop-up and download permissions
Browsers may block downloads or new tabs. Allow downloads for Khata Tracker if your browser asks, then try downloading again.
- 2
Refresh and retry
Refresh the page, reopen the invoice or report, and try again. Make sure the record is saved before generating the PDF.
- 3
Check filters and date range
For report PDFs, confirm that the selected date range and filters return data. Empty reports may not generate the file you expect.
- 4
Try another device or browser
If the issue happens only on one browser, try a different browser or device. Also check whether your device storage is full.
- 5
Contact support if it continues
Share the page or report name, date range, browser or app version, and screenshot with support so they can investigate.
Pro Tips
- Use clear report date filters before exporting.
- Check the downloads folder before trying multiple times.
- Do not share downloaded PDFs publicly if they contain customer or business data.
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