OTP Not Received

Use this checklist when an OTP or verification message does not arrive during login, signup, password reset, or device verification.

Step-by-step guide

1. 1

   Confirm the entered details

   Check that the mobile number or email address is entered correctly, including country code where applicable. A small typo can send the OTP to the wrong destination.

2. 2

   Wait before resending

   OTP delivery can take a short time depending on network or email provider conditions. Wait briefly before using resend so multiple OTPs do not arrive out of order.

3. 3

   Check message filters

   For SMS, check blocked messages, spam filters, or network signal. For email, check spam, promotions, or junk folders.

4. 4

   Try from a stable connection

   If the page is stuck, refresh and try again on a stable internet connection. Avoid switching devices repeatedly during the same verification attempt.

5. 5

   Contact support if it continues

   If OTP still does not arrive, contact support with your registered mobile number or email and the action you were trying to complete.