Device Limit Reached

Understand what to check when the app says your account or plan has reached its device limit.

Step-by-step guide

1. 1

   Confirm your plan

   Some plans may limit device access. Open subscription or plan details and check whether device limits are shown for your account.

2. 2

   Review active devices if available

   Open device management or security settings if available. Remove old or unused devices only when you are sure they are no longer needed.

3. 3

   Check user type

   If staff users are available in your plan, each team member should use their own invited account instead of sharing owner credentials across devices.

4. 4

   Try again after removing an old device

   After removing an old device, refresh the app or log in again on the new device. Make sure you are using the correct registered account.

5. 5

   Contact support if blocked

   If you cannot remove a device or the limit message continues, contact support with account details and the device you are trying to use.