Customer or Supplier Balance Mismatch

Investigate why a customer or supplier balance looks different from your expected ledger total.

Step-by-step guide

1. 1

   Open the ledger

   Open the customer or supplier profile and review the ledger or transaction history. Check the running balance across invoices, purchases, payments, returns, and notes.

2. 2

   Check date filters

   Make sure you are not viewing a filtered date range when comparing full balances. A statement for one month may not match the total lifetime balance.

3. 3

   Review opening balance

   If the party had a balance before using Khata Tracker, check whether opening balance was entered correctly and in the right direction.

4. 4

   Find missing or duplicate entries

   Look for payments, invoices, purchases, returns, credit notes, or debit notes that are missing, duplicated, or entered under the wrong customer or supplier.

5. 5

   Correct from the related entry

   Correct the original transaction if editing is available. If the mismatch remains unclear, export the ledger and contact support with details.