App Slow or Data Not Loading
Use this checklist when pages load slowly, records do not appear, or the app feels stuck.
Step-by-step guide
- 1
Check internet connection
Switch to a stable internet connection and try again. If possible, open another website or app to confirm the connection is working.
- 2
Refresh the page or app
Refresh the browser page or close and reopen the app. If you were on the same screen for a long time, reloading can clear stale data.
- 3
Reduce filters or date range
Large reports or long date ranges may take longer to load. Start with a smaller date range and then expand it if needed.
- 4
Update browser or app
Use a supported, updated browser or app version. If one browser is slow, try another browser to compare.
- 5
Contact support if issue continues
Share the page name, approximate time of issue, device, browser or app version, and screenshots with support.
Pro Tips
- Avoid opening many heavy reports in separate tabs at the same time.
- Try clearing browser cache only after saving any unsaved work.
- If only one report is slow, mention that report name to support.
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