Set Customer Credit Limits

Define credit limits for customers to control risk exposure, prevent over-extending credit, and get alerts when a customer exceeds their allowed balance.

Step-by-step guide

1. 1

   Open the customer profile

   Go to Customers, search for the customer by name or phone number, and tap their name to open the profile. Credit limits are set individually per customer based on your relationship and their payment track record.

2. 2

   Set the credit limit amount

   Tap "Edit" on the customer profile and find the "Credit Limit" field. Enter the maximum outstanding balance you are willing to extend to this customer at any given time. You can also set a "Credit Period" in days — after which the balance is considered overdue.

3. 3

   Enable credit limit enforcement

   Toggle on "Enforce Credit Limit" to prevent staff from saving an invoice that would push the customer beyond their limit. When disabled, the limit acts as a soft warning — a notification is shown but the sale can still be completed.

4. 4

   Handle a credit limit breach

   If an invoice would exceed the limit, the billing screen shows a warning with the customer's current balance, their limit, and the breach amount. A manager can override the limit with their PIN if they decide to approve the sale as an exception.

5. 5

   Review and adjust limits periodically

   Go to Customers > Credit Limits Overview to see all customers, their limits, current balances, and utilisation percentage. Increase limits for customers with strong payment histories and reduce or remove credit for consistently late payers.